Using our remote assistance tool, a member of our IT Support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
Remote Assistance Disclaimer
By accepting a request from a Bennett Thrasher IT Support representative to give remote assistance, you will be providing Bennett Thrasher IT Support representatives with access to and control of your computer. In addition, you will also be providing Bennett Thrasher IT Support representatives access to files that reside on your computer. You accept responsibility for any changes made to the desktop content or system settings. Bennett Thrasher does not assume and is not responsible for any liability for the linking and viewing of any desktop content. As such, Bennett Thrasher recommends you remain at your desktop and observe the entirety of the remote session. You can terminate the remote session at anytime.
Your data is important to us. Bennett Thrasher recommends for your security and privacy that you exit any applications you have open that are displaying content such as personal or confidential information before initiating a remote support session, as the support representative will be viewing your desktop. It is your responsibility to backup all applications and data prior to the remote session. The client understands that some problems may not be able to be rectified via the remote session.
How it works
Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after the IT Support representative provides you with a unique session key.
Step 2: You will be prompted to download a small virus-free plug-in.
Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
After your support session has ended, you will be redirected to this page and you will be able to download your chat transcript.
